Resident Satisfaction Survey
RESIDENT NAME
EMAIL
UNIT #
APT COMMUNITY
TECHNICIAN NAME
1) Was the office staff courteous and accurate in taking information?
2) Is this was an emergency, did the maintenance technician respond within an hour?
3) If this was not an emergency, did the technician respond within 24 hours?
4) Did the technician knock and give you an appropriate time to answer?
5) Did the technician identify him/herself and explain why he/she was there?
6) Did he/she have a neat appearance, polite demeanor and an I.D. badge?
7) Did he/she ask if there was anything else needed in the apartment?
8) Did he/she make sure the problem had been fixed before leaving?
9) Did he/she leave the work area in your home in a satisfactory condition?
10) Were you told or was a written notice left to let you know that the job was completed or a time frame to expect completion?
ADDITIONAL COMMENTS

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